SM Toolkit
Support

Support tickets

Have an issue with an order, deposit or your account? Open a ticket and our team will get back to you.

Before you create a ticket
How to create a ticket?
Pick the category that best matches your issue, add the relevant order ID if you have one, and describe the problem clearly. Our team reviews every ticket in the order it was received.
How long for a reply?
Most tickets get a first response within a few hours. Complex order or payment issues may take longer while we investigate with the provider.
Important guidelines
Please open only one ticket per issue — duplicate tickets slow down the resolution process.
  1. No bad language. Offensive or abusive messages are not tolerated.
  2. Respect our team. Please stay polite for a faster resolution.
  3. Violations. First offense gets a warning; repeated offenses may lead to account suspension.
  4. Be clear. Include order IDs and links so we can help quickly.
SM ToolkitSM Toolkit
Dashboard Services Orders Add funds Support Reseller Profile